Morphe Reviews

Based on 24 customer reviews and online research, morphebrushes.com has a consumer rating of 1.8 out of 5 stars, indicating that most customers are not satisfied with Morphe.

1.8 / 5.0

24 Reviews

5 Stars(2)

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4 Stars(2)

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3 Stars(1)

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2 Stars(3)

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1 Star(16)

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How would you rate Morphe?

Customer Reviews (24)

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Lauren Chapman
Posted on 04/30/2021
Great, affordable makeup

I love how affordable Morphe is- especially their eyeshadow pallets! They offer many dupes for expensive products, even their own beauty sponges. I love how you can purchase their products through their website and through other beauty retailers such as Beauty Bay (which makes it easier for customers outside the US).

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Carla Martin
Posted on 04/18/2021
Supporting the people who make this world a bad place

I would give zero stars if I can. This brand supports the same people that are causing some of the major issues in our world. They care more about money than the problematic people they support. The same people they support are pedophiles, perverts, careless about others lives (as they were partying during a pandemic).

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Zoey Jackson
Posted on 04/17/2021
Working with a confirmed pedophile.

Working with a confirmed pedophile.

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Sherry Peterson
Posted on 02/10/2021
If i could give one stars I would been…

If i could give one stars I would been waiting for a week for just few items called up twice same excuse about covid but its my birthday this week was expecting to come before like the other companies who've kindly delivered on time regardless of the covid situation they didn't make any excuses like Morphe did feel gutted to order from them wish i read the reviews before orderring was just tempted by influencers who target gullible people like me into buying products that u have to wait a fortune for never again il order and they've already taken payment so quick very nice takes ages to deliver but they're able to tke money in seconds.

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Carrie Wilson
Posted on 02/09/2021
Products are fine, customer service isn't.

I've ordered from Morphe multiple times, and to sum it up, just hope you don't have any problems with your order. I was sent faulty brushes once (they were in horrible condition and frayed), and Morphe wouldn't exchange, refund, or send new ones. They also charge I believe $7 (shipping price) to send an item back, even if it is their mistake. I have avoided Morphe after these two experiences and don't expect myself to shop on their website again anytime soon. I recommend shopping in store if you have a location near you.

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Celina Stone
Posted on 01/29/2021
BAD! Go for it only if you are patient!

Really bad! I was really looking forward to try their products and the whole experience was really disappointing from the start! I understand COVID and perhaps brexit but overall the approach from customer service made even worst. On the website it was mentioned deliveries to Germany will take 7-10 days, but a month later I had to struggle to cancel and get a refund! ⚠️ Also be Careful with buying if you choose Klarna invoice!!!!(You won’t get the order before 14days). Order from Morphe only if you don’t mind waiting for more than a month (EU orders at least) and if you don’t mind waiting long for the items to arrive.
PS. Around the same time I ordered stuff from Aliexpress China (normal china post) and they arrived within 2 and half weeks. This is incredible!

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Jo Willis
Posted on 01/25/2021
EXTREME DELAY- ALMOST 2 MONTHS AFTER- Horrible customer service !

Hello to everyone reading this.
Since all the make-up gurus and junkies have been advertising how of absolute great products Morphe has, maybe they should include to their words the terrible delays and bad customer service before you experience hell yourself. It was my first ever time, and trust me the last one, ordering from Morphe a set of brushes, mascara and cleaning brush tool. The reviews on the products weren't really reviews, most of the was ' I bought this for my niece birthday' or ' I needed a new set of brushes'. But today, I would not be reviewing the products but the service itself. To start with, it is kind of ridiculous to pay for 15 euros for shipment just for the order to arrive a month later. Yes you read correctly, A MONTH. I completed my order on the 5th of December, after my ordered was confirmed, I got a notification on the 8th of December, that my order had been shipped. So far everything was good, nothing suspicious or anything to be worrying about. Of course I had my tracking number and everyday, as I am impatient, I was checking my order. On the 10th of December the updates on my order had stopped and it just said that it was in transit. There were absolute NO updates, neither from Morphe or the shipping company, which was Bpost, until the 13th of JANUARY! Yes, January! After I got suspicious that I would have to pay for customs as well, cause I ordered mine from Morphe Uk, and as we all know with Brexit happened on the 1st of January, I was concerned if they have caused this delayed in order for me to pay for customs as well. When my order was delivered to me, finally, on the 22nd of January, I thank goodness didn't have to pay for anything extra. I know with everything going on with the pandemic and covid-19 things would have taken a bit of delay, as that is the reason I didn't get in touch with them immediately, I didn't want to be 'a Karen' lol, but as Morphe warned that the shipping could have been expanded up to 10 days cause of covid, from the ordinary shipment time, which as it said was 5-6 days, but due to the lack of updates from the 10th of December until the 13th of January I had communicated with Morphe by email in order to get a refund for the extreme delayed. I had communicated them on the 19th of January letting them know that my order, since it was not delivered to me by then, and asking for refund, they responded the same day asking for my information, I did sent them my information the same day, and they didn't contact me back, and on the 24th of January, after I had received my order on the 22nd, I communicated with again and letting them know that I didn't hear back from them of the status of my refund request. The communication with them after that was absolutely trash and even impossible. I still didn't get a refund after almost a week of communicating with them about the delay and honestly they don't seem that they will refund me eventually, that is why I do not recommend Morphe services.
Thank you for reading this.

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Clarence Berry
Posted on 12/16/2020
Please be warned

Please be warned! Ordered a month ago, trough delays it could take a bit longer to receive the package. But now a month later it’s not even shipped yet! Tried all social media, email addresses and even tried calling the store but no way of getting in touch with them. Others have advised me to call the UK number but as the keep you on hold quite long before answering that will cost me a fortune from abroad. Hope that at some point they will ship it or refund me ????. And a little bonus, they tell you to contact the shipping company. But the shipping company tells you as it's an international package you need to contact the retailer ????

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Sue Wheeler
Posted on 12/15/2020
Do not order from this website

Do not order from this website! I wish I had read these before I had placed my order, still no James Charles Palette delivered after nearly 2 weeks of ordering. They do not pick up the telephone and are not responding to any emails.. never will I order again from this website.

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Leta Wright
Posted on 12/11/2020
Ordered five times this year

Ordered five times this year, website is easy to use, they often have sales going on and all my orders shipped to me in under two weeks. Wish there was a rewards program like Sephora has as im a big fan of the products.

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Zachary Cooper
Posted on 10/31/2020
Ridiculous

Made an order on October 11. According to Morphe, it was shipped on October 13. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.
I guess I'll never receive my order. And will never order anything from Morphe again.

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Monica Mckinney
Posted on 09/28/2020
Ordering from the website in the UK was…

Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!
I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. It's been 1,5 year and my large powder brush broke in half.
The tapered highlighter brush is ok, but that's about it.
Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore.

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Morphe Questions & Answers

William Morgan

Posted on 03/16/2020

Helpful

Yes. Its worth the price. The color range is so beautiful and the pigmentation is so good. I am very satisfied with this brand. The brushes are also amazing bought them on sale. Totally worth the price. I would recommend for the beginners too

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